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Terms & Conditions

Information About Us

www.thehamperstory.com is a site operated by The Hamper Story Pte Ltd. We are registered in Singapore under the Business Registration Number 202008293R and with our registered office at 1 North Bridge Road, #21-07, High Street Centre, S179094.

Work Shop: 10 Ubi Crescent #04-47 Lobby C. Singapore 408564.

Returns

Deliveries Returned to Us

  • Occasionally a hamper will be returned to us for one of the following reasons:
    • a card was left but there was no response from the recipient to arrange re-delivery
    • a card was left but the recipient did not pick the package up from the post office or newsagent
    • the recipient is not known at that address or has moved
    • address details are incorrect or insufficient
    • the recipient was in a hospital or hotel and has been discharged or checked out
  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us
  • Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address
  • We will inform you via email within one week of the hamper being returned to us
  • An applicable re-delivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address
  • Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded

Returns, Cancellations and Refunds

  • If you have any queries or concerns with the hamper(s) you have sent or received, please email info@thehamperstory.com
  • In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage
  • We will require photos so that we can better understand the extent of the damage or issues with the product
  • If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping/courier.
  • We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 10 days
  • Please note that refunds will be credited back to the original credit card used to buy the Hamper
  • Orders cannot be cancelled once they have been prepared and are with our couriers for delivery

Purchase of Alcohol

The Hamper Story supports the responsible service of alcohol. It is an offence to supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years. Liquor Licence L/LL/002986/2021/P.

If ordering hampers containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over the age of 18.

Other Terms

1. By placing an order through our site or on the telephone, you warrant that:
2. You are legally capable of entering into binding contracts.
3. How the contract is formed between you and The Hamper Story Pte Ltd;
a) After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
b) Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.
c) You are obliged to make payment in FULL by the payment option you select when you check out your orders.
d) We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.
4. We warrant to you that any Product purchased from us through our site is of satisfactory quality.
5. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
6. Unless otherwise stated, all products warranty will be covered by the respective brand owner.
7. All notices given by you to us must be given to The Hamper Story at 1 North Bridge Road, #21-07, High Street Centre, S179094. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.
8. If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
9. A waiver by us of any default shall not constitute a waiver of any subsequent default.
10. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Price and Payment

1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
2. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
3. We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

Force Majeure Event

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks; or
f) the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Entire Agreement

1. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
4. You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these Terms and Conditions from time to time.